About Me

I didn't start in data or tech. I started in frontline customer service — answering calls, resolving complaints, and learning very quickly that most operational problems come from the same root cause: no one has a clear picture of what's actually happening.\n\nThat realization turned into an obsession. Over the next decade, I worked my way through operations, quality assurance, team leadership, and analytics — picking up every tool I could find along the way.\n\nToday, I help businesses stop running blind. I build the dashboards, automations, and workflows that give teams the clarity and leverage they need to scale — without adding headcount or burning people out.